RER magazine interviewed owners, managers and delivery drivers for their tips on how to do delivery right. More than a dozen rental companies shared tips and best practices including Michael Frey, rental operations manager for Finning Canada. Here are a few of his top tips.

Safety No. 1:  A progressive safety program is a legal obligation and a vendor requirement for many customers, and drivers need to be trained in every aspect, says Michael Frey, rental operations manager, Finning Canada. “This includes best practices with respect to safe equipment and vehicle operation including vehicle safety training, collision avoidance, defensive driving, maintaining a digital logbook, job hazard recognition and knowledge of local or site-specific safety requirements such as personal protective equipment, safety operations and radio operation on private roads,” Frey says. “Customers need to be confident that equipment delivery drivers can safely complete their work on site while adhering to the safety practices of their employer and of the customer.”

Guarantee Delivery Times: “Equipment that arrives later than promised is frustrating for customers and can present challenges as they often work within tight deadlines,” says Frey. “Crews may be waiting for the equipment to arrive before they can start a job and any equipment delays can cost time and money. An organized delivery schedule is important for any rental house but guaranteeing your delivery times as part of your service package can provide customers with another level of confidence and value. The guarantee might come in the form of discounts, store credit, or free rental days, in exchange for a late delivery; demonstrating a high-level service commitment and increasing the customer’s confidence in your reliability and your business.” 

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