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May 3, 2019

Halton hiring ambassadors for major construction projects

As reported on, Got a regional road construction question or complaint? There’s an ambassador for that.

Halton is in the process of adding two construction ambassadors to its staff who will liaise with the public and address local residents’ concerns about major regional projects.

The new positions are among several improvements the municipality is rolling out through its Building a Better Halton program, the region’s infrastructure delivery approach for road, water and sewer projects.

With almost $4 billion in infrastructure projects planned in the next decade, and questions about construction projects flooding the 311 call centre, Halton public works commissioner Jim Harnum stressed the importance of enhancing the program.

“Council really relies on us to get that message (about construction projects) out to their constituents, and enhancements to this program will help us do that,” he told regional councillors at their recent meeting.

According to Harnum, the ambassadors will liaise with the public and project team on issues related to construction, report back on construction impacts, address identified issues with appropriate staff and serve as an ombudsperson of sorts for local residents.

“This is an extremely important initiative for Building a Better Halton,” he said. “It’s going to improve the public engagement and improve customer service during construction of major projects.”

Other changes include enhancements to the region’s website, including an interactive map where residents can find the most up-to-date information on construction projects, an email subscription service that will send notifications about specific projects, and the establishment of an engineering management office.

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