Stores and workplaces eager to avoid spreading the novel coronavirus are equipping existing security cameras with artificial intelligence software that can track compliance with health guidelines including social distancing and mask-wearing.
Several companies told Reuters the software will be crucial to staying open as concerns about COVID-19, the respiratory illness caused by the virus, persist around the world. It will allow them to show not only workers and customers, but also insurers and regulators, that they are monitoring and enforcing safe practices.
“The last thing we want is for the governor to shut all our projects down because no one is behaving,” said Jen Suerth, vice president at Chicago-based Pepper Construction, which introduced software from SmartVid.io this month to detect workers grouping at an Oracle Corp project in Deerfield, Illinois.
Samarth Diamond plans to deploy AI from Glimpse Analytics as soon as its polishing factory re-opens in Gujarat, India, while two Michigan shopping centers owned by RPT Realty will have distancing tracking from RE Insight in two weeks.
Buyers expect the technology will work because they already have used similar tools to profile shoppers entering stores and find helmet scofflaws on construction sites.
But some technology consultants that advise retailers and office landlords have cautioned clients against introducing new technology at a chaotic time and investing in tools that may be needed only for a period of months. Privacy activists concerned about increasingly detailed tracking of people also are urging businesses to limit use of the AI to the pandemic.
“The question becomes whether the tech remains after the public health problem goes away, and that is the real privacy fear,” said Al Gidari, a privacy expert at Stanford Law School. “Video in the store today to ensure social distancing remains to identify shoplifters tomorrow.”
Reuters spoke with 16 video analytics companies, many of them startups with a few million dollars in annual revenue, that have added offerings because of the coronavirus. Their systems can be set to produce daily reports, which site managers can use to correct recurring problems and document compliance.
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