In my last article I talked about some essential construction KPIs that were more specific to subcontractors and general contractors, both of which tend to have long term projects. Although some of the KPIs mentioned in there do still apply to service contractors, there are definitely more relevant ones that I believe they should be focusing on before they tack on any additional metrics to their stack.

The list below is not all-encompassing by any means, but is a great starting point for service contractors looking to dip their toes into data and analytics to help not only increase their profits, but also visibility into their operations. Each indicator listed below is important for its own various reasons, but I think it’s best to only pick a few KPIs to start to ensure success.

First and foremost, you should get together with the key stakeholders within your organization and evaluate the problem areas you have to better understand which metrics you should focus on. Only once you finally reach your goals for these metrics, is it safe to add them to your list. Rinse and repeat this process to continuously track and improve on the operations within your company.

As mentioned above, the following list can vary from contractor to contractor in terms of which KPIs are the most important. Therefore in no particular order, I’ve put together a list of six service-specific KPIs I believe every contractor who dabbles in service work should be aware of.

The average repair time metric can be extremely valuable for any service provider.

For example, if you were able to track and log the time taken to complete a repair of specific types of equipment within your organization, you’d then be able to quickly see if a tech is taking more time to repair the same type of equipment as his peers. As a result, that tech can be promptly offered additional training, ultimately avoiding extra labour spent on service calls.

Another use-case for this indicator is for its ability to highlight any product or equipment serviceability issues. This feedback can be passed back to the manufacturers to correct, possibly even through the use of a change order or warranty claim.

Keep reading this blog on Ontraccr.com

• 
•