According to James Morrison, director, performance solutions operations, for Finning, during COVID-19 one of the ways they were able to support customers was the use of remote monitoring technology. “When COVID-19 started, access to sites and equipment was limited, but we were able to use remote services to support our customers and provide them with the confidence that equipment would be ready to go when they needed it,” said Morrison. “Yes, we had to change the way we did business, but the data gave us the confidence we were not compromising customer service or the long-term health of equipment.”
Learn how two Canadian dealers use technology to provide support and service to customers during a pandemic in Heavy Equipment Guide.
Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs nearly 12,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.