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January 22, 2019

Complaints issued against unsolicited door-to-door furnace sales rep in BC

 

 

A B.C. couple is warning about unsolicited door-to-door sales after they were sold a furnace contract that would have cost them far more than the furnace was worth.

Maple Ridge residents Sandy Kallin and Debbie Shepherd say an individual claiming to represent BC Environmental Home Services knocked on their door and asked to inspect their furnace.

“He says he is working with the government,” Kallin said.

Kallin invited the representative in and within minutes Kallin said he was told his furnace was illegal and a fire risk.

The couple was offered a contract to lease and eventually own a new furnace.

Kallin signed the contract, but after a closer look at the paperwork there was nothing to indicate the couple would own the furnace in five years.

“There was no end date. It doesn’t say anything that says in five years you’re going to own the furnace,” said Shepherd.

The contract stated the couple could cancel the agreement within 10 days of signing it. Shepherd phoned the company and said she got the run around.

She eventually put a stop payment on her bank account.

Chris Dyke from TEK Climate Control heard about the couple’s experience and wanted to help. He arranged to have the furnace from BC Environmental Home Services removed and replaced with a new one from TEK Climate Control free of charge.

“Any reputable heating or air conditioning company is not going to come knocking on your door,” said Dyke.

Keep reading on GlobalNews.ca

 


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